Domestic Shipping:
We currently offer FREE domestic shipping on all orders within the United States with an order total of $99 or more, excluding any applicable excise taxes or sales taxes. Free shipping offer does not apply to international orders shipping outside of the United States. Most orders dispatch within 1 business day and after your order dispatches it will take 1-3 business days for delivery within the United States.
International Shipping:
We currently offer international shipping with shipping prices provided during the checkout process. International shipping delivery times vary due to the large number of international shipping locations, however most international orders arrive within 2-3 weeks.
In the event that your international order is returned to us by customs, we will notify you of the status and may attempt to reship your order, or may at our discretion cancel the order and refund your purchase
Order Processing:
In most cases, all orders will ship within 1-3 business days of placing your order. If you place your order over the weekend (Friday through Sunday), please allow extra time to process your order. This estimate does not include the actual shipping times, which are listed when you make your shipping option selection at checkout.
We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.
Delivery Times:
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.
Shipping Rates:
All shipping methods and rates are listed when you place your order at check out.
In the event that you receive the message, "No shipping rates available for your area", this means that we currently do not ship to the address or location that you have provided. If this is an international order and you are receiving this message, there may be restrictions on sending products to your country. Please contact our Customer Support Team for additional information.
Back Orders:
In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for a an alternative replacement item, or may at our discretion remove the item from your order and issue a refund back to your credit card or other method of payment. .
Returns:
In the event that you receive your order and there is product damage, broken bottles, wrong flavors, incorrect nicotine levels, etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to our Customer Support Team, and they will assist you in resolving the problem. Returned items are processed within 1-2 business days of being received with either a store credit, refund or replacement being issued.
If you have any questions, please contact our Customer Support Team at support@e-liquid.com